Privacy Policy

This Privacy Policy explains how Uneed Partner (the "App", "Platform", "we", "us", or "our") collects, uses, stores, shares, and otherwise processes personal information when you use the Uneed Partner mobile application (package name com.uneedbusiness.app) as a Vendor, Delivery Partner, Service Professional, or Organization, and related services.

Uneed Partner is part of the U Need platform, owned and operated by Dhenusya Infotech Private Limited ("Company").

By downloading, registering on, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the App.

1.Information We Collect

Depending on your account type and the features you use, we may collect the following categories of information:

Account Information

• Name
• Mobile number
• Email address
• Profile information
• Business, store, or professional details (such as business name and address), where applicable to your account type

Identity and Business Verification Information

To verify and onboard your account, we may collect:

• Identity/PAN details submitted during onboarding
• Business registration or company details, for Vendor and Organization accounts
• Professional licenses or category-specific documents, for Service Professional accounts
• Driving license, vehicle registration, and other vehicle documents, for Delivery Partner accounts
• Other identity, background, or compliance documents the Platform requests during onboarding

Bank and Payout Information

To pay out your earnings, we collect your bank account number, IFSC code, and bank name. Your bank account number is encrypted before it is stored, and is used only to process payouts owed to you.

Location Information

Where you permit access and applicable law allows, we may collect precise or approximate location information to:

• Match you with nearby Orders, Bookings, deliveries, or rides
• Track deliveries and rides in progress (for Delivery Partners)
• Show your business or service location to Customers, where applicable
• Improve location-based functionality

The App requests location access only while the app is in use; it does not request background location access.

Orders, Bookings, and Earnings Information

• Orders, Bookings, deliveries, or rides assigned to or accepted by you
• Order/Booking status, fulfilment, and history
• Earnings, commission, payout, and transaction records
• Ratings and feedback received from Customers

Device and Usage Information

• Device type, model, and operating system
• App version
• Device identifiers
• IP address
• App usage, diagnostic, and error/crash information

Push Notification / Notification Tokens

To send you Order, Booking, and payout-related notifications, the App collects a device push-notification token (such as a Firebase Cloud Messaging / FCM token). This token is associated with your account so we can deliver relevant notifications to your device.

Communications

Where you contact our support team or communicate with a Customer through channels provided in the App, we may retain relevant records of such communications.

2.How We Use Your Information

We may use the information collected to:

• Create, verify, and manage your Partner account
• Onboard and approve your account for the categories you apply for
• Match you with, and let you manage, Orders, Bookings, deliveries, and rides
• Process payments collected from Customers and payouts owed to you
• Provide customer/partner support and respond to your queries
• Send Order, Booking, payout, and account-related notifications
• Improve, secure, and maintain the App and its features
• Detect, investigate, and prevent fraud or misuse
• Comply with applicable legal, tax, and regulatory obligations

We process personal information in accordance with applicable law and the relevant lawful basis or consent applicable to that processing.

3.Location Permissions

You can manage location permissions for the App at any time through your device settings. Restricting location access may limit or disable certain features, such as receiving nearby Orders/Bookings or live delivery tracking.

4.Sharing of Information

We may share relevant information, only to the extent reasonably necessary, with:

• Customers, for the purpose of fulfilling an Order, Booking, delivery, or ride (such as your name and contact/delivery details)
• Payment and payout service providers
• Technology and cloud infrastructure service providers
• Customer/partner support service providers
• Government or regulatory authorities, where legally required

We do not sell your personal information to third parties.

5.Data Security

We implement reasonable technical, organizational, and administrative measures designed to protect your personal information against unauthorized access, misuse, loss, or disclosure — including encrypting bank account details before storage. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and should never share OTPs or passwords with anyone.

6.Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• Providing the requested services and processing payouts
• Maintaining transaction, earnings, and financial records
• Resolving disputes and handling complaints
• Preventing fraud and abuse
• Complying with applicable legal, tax, or regulatory obligations (including financial recordkeeping requirements)

See our Account Deletion Policy for details on what happens to your data when you delete your account.

7.Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Access certain information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request deletion of your account and associated data, where legally applicable
• Raise a grievance regarding how your data is handled

Requests may require identity verification before we can act on them. You can reach us using the contact details in Section 12.

8.Third-Party Services

The App may rely on third-party service providers (for example, payment/payout processing, cloud hosting, and notification delivery) to operate its features. These third parties process information under their own privacy practices, and we encourage you to review those where relevant. We are not responsible for the independent privacy practices of third parties not controlled by us.

9.Eligibility and Minors

Uneed Partner is intended for use by individuals and businesses who are legally capable of entering into a binding agreement under applicable law. The App is not intended for use by minors, and account registration requires confirming your legal capacity to act as a Partner.

10.Account Deletion

You may request deletion of your Uneed Partner account and associated personal data at any time. Full details on how to request deletion, what is deleted, what may be retained, and applicable timelines are described in our separate Account Deletion Policy.

11.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The revised version will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

12.Contact Us